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Complaints and reconciliation
Contact Rewaffi when an eligible order is missing, has an unexpected status or a transfer needs review.
What to provide
Provide your account email, merchant, order reference, shopping time, order value and relevant screenshots. Never send an OTP, password or card PIN.
Review process
Rewaffi checks click/order attribution and provider records, may request more information, and submits a provider inquiry when supported.
Outcome
The final result follows verified merchant/provider data and applicable law. Rewaffi will explain the available result and any adjustment it can lawfully disclose.